Question 1

WHAT IS PURE WATER CLEANING?

Accepted Answer

The term Pure Water in window cleaning describes ordinary tap water that has been filtered through a purification system, to remove all the natural minerals. This water is often described as ‘deionised water’ due to the type of filtration used. The reason for this is that pure water dries to leave a completely crystal clear finish. At Top Glass we use pure water as it is a much cleaner and efficient way of cleaning windows and leaves your windows sparkling for longer!

Question 2

HOW HIGH CAN YOU REACH FOR WINDOW CLEANING?

Accepted Answer

We use poles with a reach of up to 40ft. This is roughly the equivalent of a 4 storey building

Question 3

WHAT CHEMICALS DO YOU USE?

Accepted Answer

Zero chemicals are used for window cleaning as we use pure water . The only time we may use chemicals would be on conservatory roofs which require a bit more of a scrub.

Question 4

WHAT METHOD DO YOU USE FOR WINDOW CLEANING?

Accepted Answer

We use the water fed pole with a reach of up to 40ft. This is roughly the equivalent of a 4 storey building

Question 5

WHAT METHOD DO YOU USE FOR GUTTER CLEANING?

Accepted Answer

We use a commercial high powered gutter vacuum from the safety of the ground with the use of a camera so we can see into your gutters whilst clearing any unwanted blockages.

Question 6

HOW HIGH CAN YOU REACH FOR GUTTER CLEANING?

Accepted Answer

We use a high powered gutter vacuum with carbon fibre poles with a reach of up to 30ft. This is this equivalent of a 3 storey building

Question 7

WHAT ARE YOUR REGULAR CLEANING PATTERNS?

Accepted Answer

We offer 4 or 8 weekly regular cleans as well as ad-hoc services

Question 8

DO I NEED TO BE HOME?

Accepted Answer

No you are not required to be home for us to clean your windows

Question 9

WHAT INSURANCE DO YOU HAVE?

Accepted Answer

We are fully insured of up to £1 million public liability

Question 10

DO YOU WORK IN THE RAIN?

Accepted Answer

We work in light rain but not heavy rain

Question 11

WILL YOU REMIND ME WHEN THE WINDOWS ARE DUE TO BE CLEANED?

Accepted Answer

Yes, we text clients the evening before so that gives you the opportunity to move any obstructions and unlock gates if required.

Question 12

HOW DO YOU TAKE PAYMENT?

Accepted Answer

We email our clients an invoice once the job has been completed which we then take payment via bank transfer.

What are your regular cleaning patterns?